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FREQUENTLY ASKED QUESTIONS
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What is Survivors Corner?Survivors Corner is the go to place for all Survivors. We offer one on one and group styling, access to support groups locally in Michigan and Nationally in the United States. We also offer inspirational messages that we like to call "Survivor Wear." To encourage a survivor to keep going and fighting.
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Is Survivors Corner a non-profit?Survivors Corner is a for profit company. Even though we are for profit, we love to give back. Each shirt that is purchased through our donation section automatically generates one shirt to be shipped to a hospital locally in Michigan or throughout the United States.
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Where does donated shirts go to?Donated shirts will go to healthcare facilities such as Beaumont Hospital and other health care facilities wherever a cancer survivor will be. Shirt will not only be donated locally in Michigan, but throughout the United States.
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What branded shirt you print from?All of our standard t-shirts are printed on amazing quality, cotton/ poly cotton blend tees. The shirts also are fabric laundered for reduced shrinkage. Our shirts run true to size.
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What size should I wear?All shirts are UNISEX but fit true to size. Below is a sizing chart for more details.
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What is the printing process?All shirts are printed carefully by hand. Typically we use heat transfer process with the images on our shirts.
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How many washes before image wears down?The image itself has been tested to stay intact for 20 washes. We are sure it will last beyond that but we just stopped at 20. With any garment, proper care is needed to ensure the longevity of the product. Please adhere to washing instructions.
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Do I have to donate a shirt each time I buy one?Short answer no! Simply select, I'm shopping for myself if you want to receive the cheaper price shirt just for yourself. If you want to spend $5 more, that's when we donate another shirt for free.
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Can I choose which shirt is donated?Shirts will be randomly selected based on the needs of each healthcare facility. If there is one that speaks to your heart that you would like to be chosen to be donated, you may notate on the checkout screen which shirt design you would like to be donated.
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When will my order ship?Standard processing time is two business days up to ten business day. We know how excited you are to receive your items so we want to give them to you as soon as possible.
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What shipping method do you use?We typically use USPS First Class Shipping or Priority Mail. We may use UPS for expedited shipping options. International shipping are shipped via USPS First Class Mail.
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Do you offer tracking for packages?Yes! We provide a tracking number for all of our shipped products.
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Do you ship internationally?Yes we do. Some countries are not accepting shipments from USPS First Class mail due to Covid-19. This may affect how we can reach certain countries. Customer is responsible for any custom fees charged to accept the item. That is a SEPARATE charge from Survivors Corner and we are unable to refund any shipping fees.
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What is the return/exchange policy?ORDERS CAN ONLY BE CANCELLED WITHIN 24 HOURS OF PLACING YOUR ORDER. Returns must be initiated within 14 DAYS of the original order's arrival date. Please email info@survivorscorner.net the following: 1.Your order number. 2. The item(s) you wish to return and the reason. We do not issue refunds on orders that have completed payment and shipped. If we have made an error, please email info@survivorscorner.net and we will require a picture of the issue in order to proceed with fixing the problem. Merchandise must be in unused condition. Refunds are provided in the form of store credit. Please note: Based on the condition we reserve the right to deny the return. (i.e. smoke smell, burn marks, pet hair, etc..) Customers are responsible for return shipping costs. Return Tracking Number is REQUIRED in order to process refunds/exchanges. At this time, we are unable to process direct exchanges. Exchanges are treated like returns.
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Can I cancel or modify my order?ORDERS CAN ONLY BE CANCELLED/MODIFIED WITHIN 24 HOURS OF PLACING YOUR ORDER!
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